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Collection Service
Frequently Asked Questions

Anyone who spends most of their time at home with a secure place to keep parcels. They can be homemakers, students, or homes with domestic helpers. Alternatively, we are always on the lookout for partnerships with companies who own retail spaces.

One of the most important requirements is the responsibility to stay home and await expected parcel deliveries which will be delivered at anytime of the day. Secondly, Parkers need to have Internet access to receive notifications on the status of parcels.

Parkers are required to state the preferred date and time for users to collect their parcels upon registering. Please stay home at your stated time and date, and wait for users’ collection.

We pay Parkers based on the total transactions made for the month. Payment will be made on the 1st of the following month via bank transfer. Do provide the correct bank account number during registration to ensure smooth transactions.

No, only the authorized staffs and partners of Park N Parcel (PNP) will have access to your information. The only two information which will be shared to both your users and designated logistics companies are your contact details and address.

No. Once a delivery is assigned to you, you cannot cancel the job.

Park N Parcel (PNP) is built on a trusted community of responsible Parkers. As our protocol, we need to verify each Parker's identify and ensure that they possess the responsibility to provide a smooth service to our users.

In the event of a missed delivery, you have to wait for a re-delivery. For Singpost deliveries, you have to collect the parcel from the nearest Singpost. A slip of paper containing further details of the collection will be given to you by Singpost.

You can disable your account temporarily and this will remove your listing from our website. However, you are still expected to complete your accepted jobs based on your on-going orders seen in your account.

Users have up to 5 days to collect their parcel. Do notify us if the user does not collect within this time period, and we will make the necessary arrangements with the user.

Parcels can weigh a maximum (actual/volumetric) of 8kg, with a maximum cumulative cubic dimension of 100cm. You can calculate the cubic dimensions of the parcel by adding the length, width and height of the parcel together.

First of all, international parcels will go through thorough checks by Immigration & Checkpoints Authority (ICA) and logistics delivery companies. Park N Parcel (PNP) is the last tier in this security process, hence PNP would carry the least risk.

As Parkers, you have to check the exterior condition of the parcels and to reject the parcels accordingly. Please kindly take a picture of the damaged parcel and contact Park N Parcel (PNP) immediately upon rejection of parcels.

Parkers may receive up to 10 - 20 parcels a month, but it also varies depending on the demand at your location.

This can be changed in your account settings on our website. However, please ensure that all collection have been fulfilled before changing the preferred day and time slots.

The PNP number can be found on the parcel label, next to the name of the addressee. As a Parker, it is vital to verify the distinguished PNP number and ensure that the PNP number on both the parcel and account match.

The Park N Parcel (PNP) Customer Care team will be happy to help you. You can call our hotline at +65 6428 6200. Alternatively, you can submit your enquiries by using the contact form or email us at [email protected]