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Frequently Asked Questions

Parkers are essentially neighbours that have volunteered themselves to collect parcels that generally contain clothes, cosmetics and products on your behalf. This is done at the comfort of their own home, where you can pick them up at your convenience.

Parkers have the responsibility to stay at home to collect the parcel from the delivery man. In the event of a missed delivery, parkers would have to wait for re-delivery or collect the undelivered parcel at the nearest Singpost.

Park N Parcel (PNP) is built on a trusted community of parkers. All the parkers will undergo identity verification before they can be listed for parker service.

Yes, as long as he/she who is collecting the parcel on your behalf has your unique PNP code. Ensure the person has your login details to acknowledge collection on your behalf, upon receiving the parcel.

In the unfortunate event that your parcel cannot be retrieved, Park N Parcel (PNP) will compensate you the value of your item, with a maximum compensation of SGD 100. Please contact our Customer Support team at [email protected]

Please allow 7 working days to investigate your case and attempt to recover your parcel. We will then process the refund accordingly after the investigation.

Contact details of the Parker will be provided after confirmation of payment, likewise, your contact details will also be visible to the Parker to facilitate a two-way communication.

This should not happen as we strive to ensure that all Parkers fit the most important requirement of being home most of the time. However, there might be unforeseen circumstances. Please do contact the Parker prior to collecting the parcel.

Parcels can weigh a maximum (actual/volumetric) of 8kg, with a maximum cumulative cubic dimension of 100cm. You can calculate the cubic dimensions of the parcel by adding the length, width and height of the parcel together.

Sum of dimensions = (L+W+H) cm. For example, if a parcel is 5x10x5cm in dimensions, the sum of dimensions is 5+10+5=20cm.

Each parcel collected via the Parker service will be charged at SGD$2.50.

Yes, the SGD$2.50 service fee is inclusive of GST. GST charges will be borne by Park N Parcel (PNP).

The status of the delivery will be updated on the dashboard. Once it has been delivered, you will receive an email and dashboard notification. Please proceed to the Parker’s premise to collect your parcel based on his/her's preferred timing.

Yes, it would be advisable to give a text/call to the Parker to inform them your PNP code and arrival, to ensure that there will be no incidents of missed appointments.

Currently, our modes of payment are via American Express, MasterCard, Visa and Paypal.

You will have 5 days to collect your parcel. A late fee of SGD$0.50/day will be charged for the next 14 days. Should you fail to collect your parcel after the 14th day, Park N Parcel holds the rights to forfeit your parcel.

The late charges are to be paid directly to the parkers via cash before they can dispatch the parcel to you.

Upon payment for the service on our website, you will be issued a PNP unique code, together with the parcel details such as the status of parcel, description of parcel and order date.

No, signing of any form of contract is not needed when signing up as an user.

In the unfortunate event that the item received is damaged, Park N Parcel (PNP) will compensate you the value of your item, with a maximum compensation of SGD 100. Please contact our Customer Support team at [email protected]

No, please make your payment in advance through payment modes such as credit card or Paypal on the online shopping site, before engaging a Parker. The Parker holds no responsibility and is not obliged in making payment via cash on delivery for the user.

The Park N Parcel (PNP) Customer Care team will be happy to help you. You can call our hotline at +65 6428 6200. Alternatively, you can submit your enquiries by using the contact form or email us at [email protected]