Contact your buyer to find out their selected point, name, email address, and mobile contact number. You can direct them to our buyer's guide to select their most convenient point.
Visit our order page at parknparcel.com.sg/park-n-deliver to place your delivery booking.
Upon successful booking, you will receive an SMS and Email with the shipping label. Print it out, and attach it to your parcel.
Visit the self-collection point at your own convenience, and drop off your parcel. You will receive an acknowledgement SMS, and our delivery drivers will swing by soon to deliver your item!
Max accepted weight is no greater than 8kg. Max accepted dimensions is no greater than 100cm, for combined total of Length, Width, and Height. An A4 size paper can be used as a guide.
Item should be packaged appropriately to protect the item within - e.g. paper bags, sealed up with tape. Grocery bags are discouraged.
The delivery timeframe is maximum 3 business days (Mon-Fri), after the day the item is dropped off.
We offer up to SGD50 insurance for lost or damaged parcels, if our investigation shows it is due to negligence by Park N Parcel. Shippers are advised to pack their items adequately. View our packaging T&C for more info.
Your parcels must be appropriately packed. If you require any guidance, click here to see our recommended packaging guidelines. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected.
Any parcel sent through our services must be able to withstand a short drop — fragile items should not be sent though our services. Any claims for damages as a result of a fall, but with the external packaging intact will be declined. Please view our Packaging Guidelines for details on how to package your items efficiently.
All parcels are handled equally by our service — labelling like Fragile will not be specially treated. The sender is responsible for ensuring that the internal packaging is strong enough to protect the items within.
Please note that the Packaging Guidelines are for reference, and not as a basis for claims.
If the external packaging is intact, any claim for damage of the parcel items will be invalidated as the internal packaging should have been sufficient to protect the items.
If the box or packaging is clearly damaged upon collection at the collection point, it is of paramount importance the recipient must reject the parcel, and notify the store staff. If the recipient accepts the parcel, and leaves the store premises, the parcel is deemed successfully delivered without damage, and any claim for damage will be refused.
In the event of damage all packaging must be kept for inspection. Photos of the external packaging damage must be taken at the collection point, in attendence of the store staff. The item must be available for inspection in the state it was delivered, at the the collection point it was delivered to. If the item is moved, the packaging is not kept, or no photographic proof of external damage taken within the collection point premises is provided, the claim will be rejected.
It is the sender’s responsibility to inform the recipient of these terms and conditions.
All lost or damaged parcels have to be reported within 24 hours. Lost and damaged parcels reported after this specified time frame will not be eligible for any compensation claim.
In the event of a claim, a cost invoice will be needed to prove the value of the parcel contents, and photos must be supplied for all damage claims.
The maximum claim amount is SGD$50, or the amount stated in the provided cost invoice, whichever is lower.
If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before dropping off your parcel at a collection point.
When filing a claim with us, please state your tracking number and a detailed description of the claim. Allow 5 working days for us to review all details of your claim before we contact you.
The following items, or any items similar in contents or description, will be delivered on a no-compensation basis by Park N Parcel. These items will be sent at the sender's risk.
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