Parkers are essentially neighbours that have volunteered themselves to collect parcels that generally contain clothes, cosmetics and products on your behalf. This is done at the comfort of their own home, where you can pick them up at your convenience.

Parkers have the responsibility to stay at home to collect the parcel from the delivery man. In the event of a missed delivery, parkers would have to wait for re-delivery or collect the undelivered parcel at the nearest Singpost.

Park N Parcel (PNP) is built on a trusted community of parkers. All the parkers will undergo identity verification before they can be listed for parker service.

Yes, as long as he/she who is collecting the parcel on your behalf has the collection messsage with the unique PNP code.

Please contact our Customer Support team at [email protected]

Contact details of the Parker will be provided after confirmation of payment, likewise, your contact details will also be visible to the Parker to facilitate a two-way communication.

This should not happen as we strive to ensure that all Parkers fit the most important requirement of being home most of the time. However, there might be unforeseen circumstances. Please do contact the Parker prior to collecting the parcel.

Parcels can weigh a maximum (actual/volumetric) of 8kg, with a maximum cumulative cubic dimension of 100cm. You can calculate the cubic dimensions of the parcel by adding the length, width and height of the parcel together.

Sum of dimensions = (L+W+H) cm. For example, if a parcel is 5x10x5cm in dimensions, the sum of dimensions is 5+10+5=20cm.

Each parcel collected via this service will be charged at SGD$1.95

The status of the delivery will be updated on the dashboard. Once it has been delivered, you will receive an email/SMS, and it will be updated on your dashboard. Please proceed to the Parker’s premise to collect your parcel based on his/her's preferred timing.

Yes, it would be advisable to give a text/call to the Parker to inform them your PNP code and arrival, to ensure that there will be no incidents of missed appointments.

Currently, our modes of payment are via major credit cards, and GrabPay.

Upon payment for the service on our website, you will be issued a PNP unique code together with the parcel details.

Contact us with details and proof of damage and return item for investigation. We will not be liable for loss or damage of items due to poor packaging.

No, please make your payment in advance through payment modes such as credit card or Paypal on the online shopping site, before engaging a Parker. The Parker holds no responsibility and is not obliged in making payment via cash on delivery for the user.

We highly recommend not using normal mail as there is no tracking and proper chain of custody.

You can call our hotline at +65 6428 6200. Alternatively, you can submit your enquiries by emailing us at [email protected]

Anyone who spends most of their time at home with a secure place to keep parcels. They can be homemakers, students, or homes with domestic helpers. We are always on the lookout for partnerships with companies who own retail spaces.

One of the most important requirements is the responsibility to stay home and await expected parcel deliveries which will be delivered at anytime of the day. Secondly, Parkers need to have Internet access to receive notifications on the status of parcels.

Parkers are required to state the preferred date and time for users to collect their parcels upon registering. Please stay home at your stated time and date, and wait for users’ collection.

We pay Parkers based on the total transactions made for the month. Payment will be made on the 1st of the following month via bank transfer. Do provide the correct bank account number during registration to ensure smooth transactions.

No, only the authorized staffs and partners of Park N Parcel will have access to your information. The only two information which will be shared to both your users and designated logistics companies are your contact details and address.

No. Once a delivery is assigned to you, you cannot cancel the job.

Park N Parcel (PNP) is built on a trusted community of responsible Parkers. As our protocol, we need to verify each Parker's identify and ensure that they possess the responsibility to provide a smooth service to our users.

In the event of a missed delivery, you have to wait for a re-delivery. For Singpost deliveries, you have to collect the parcel from the nearest Singpost. A slip of paper containing further details of the collection will be given to you by Singpost.

You can disable your account temporarily and this will remove your listing from our website. However, you are still expected to complete your accepted jobs based on your on-going orders seen in your account.

Users have up to 5 days to collect their parcel. Do notify us if the user does not collect within this time period, and we will make the necessary arrangements with the user.

Parcels can weigh a maximum (actual/volumetric) of 8kg, with a maximum cumulative cubic dimension of 100cm. You can calculate the cubic dimensions of the parcel by adding the length, width and height of the parcel together.

As Parkers, you have to check the exterior condition of the parcels and to reject the parcels accordingly. Please kindly take a picture of the damaged parcel and contact Park N Parcel (PNP) immediately upon rejection of parcels.

This can be changed in your account settings on our website. However, please ensure that all collection have been fulfilled before changing the preferred day and time slots.

The PNP ID can be found on the parcel label, next to the name of the addressee.

You can call our hotline at +65 6428 6200. Alternatively, you can submit your enquiries by emailing us at [email protected]