Cloud
Cloud
Cloud Cloud Cloud
Cloud Cloud Cloud
Cloud

Get Help

Frequently Asked Questions


What is the maximum weight/dimensions allowed for my parcel?

Parcels can weigh a maximum (actual/volumetric) of 8kg, with a maximum cumulative cubic dimension of 100cm. You can calculate the cubic dimensions of the parcel by adding the length, width and height of the parcel together.

Sum of dimensions = (L+W+H) cm. For example, if a parcel is 5x10x5cm in dimensions, the sum of dimensions is 5+10+5=20cm.

Do I have to print out a label?

Yes, you will need to print out the label beforehand. We are fully automating the delivery process to make the tracking more accurate and less prone to errors. Do note that our points will not be able to help to print, or provide packing materials.

How do I track my parcel?

Yes, you can track your parcel on our tracking page - tracking.parknparcel.com

What if the parcel is in good condition but the item received is damaged?

Contact us with details and proof of damage and return item for investigation. We will not be liable for loss or damage of items due to poor packaging.

How should my parcel be packed for best protection?

Do view our packaging requirements here.

How long does delivery take?

We will deliver within 3 business days (excluding Saturday and Sunday) after parcel is dropped off. Eg. Parcel dropped off on Monday, it will be delivered by Thursday.

How long does delivery take?

We will deliver within 4 business days (excluding Saturday and Sunday) after parcel is dropped off. Eg. Parcel dropped off on Monday, it will be delivered by Thursday.

How many days is the recipient given to collect their parcel?

Recipients/Buyers have 3 days to collect their parcel after it has been delivered. A reminder SMS will be sent on the 2nd day to remind the recipient to pick up.

What if it is not collected within 3 days?

It will be pulled back to Park N Parcel’s warehouse, and the recipient alerted. An additional redelivery fee will apply. Option to do extension at $1.50 for 3 days may be offered on the 2nd day of the collection period. Parcels uncollected after 3 days will be retrieved to our warehouse, and disposed of after 60 days.

How will my buyer/recipient know to collect the parcel?

Once the parcel is delivered to the collection point, they will receive an SMS and Email to collect the parcel.

How do I collect the parcel from the Parker Point as a buyer/recipient?

The recipient can show the SMS or email when collecting the parcel from the Parker Point. They may also quote the PNP tracking ID when collecting the parcel.

Can I drop off or pick up my parcel during the weekend?

Yes, parcels can be dropped off or picked up during the weekends (except our Warehouse [Park N Parcel HQ @ Lam Soon Industrial Bldg]) during their retail operation hours.

Why was my selected Parker Point changed?

We reserve the rights to re-direct your parcel to a nearby collection point to expedite your shipment when needed.

Cloud Cloud Cloud
Cloud Cloud
Cloud Cloud Cloud Cloud

Simplify Your Life

Get Started Now

Check out our doorstep delivery and self-collection services and enhance your online shopping experiences