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Parcels can weigh a maximum (actual/volumetric) of 8kg, with a maximum cumulative cubic dimension of 100cm. You can calculate the cubic dimensions of the parcel by adding the length, width and height of the parcel together.
Sum of dimensions = (L+W+H) cm. For example, if a parcel is 5x10x5cm in dimensions, the sum of dimensions is 5+10+5=20cm.
Yes, you will need to print out the label beforehand. We are fully automating the delivery process to make the tracking more accurate and less prone to errors. Do note that our points will not be able to help to print, or provide packing materials.
Yes, you can track your parcel on our tracking page - tracking.parknparcel.com
Contact us with details and proof of damage and return item for investigation. We will not be liable for loss or damage of items due to poor packaging.
Do view our packaging requirements here.
We will deliver within 3 business days (excluding Saturday and Sunday) after parcel is dropped off. Eg. Parcel dropped off on Monday, it will be delivered by Thursday.
We will deliver within 4 business days (excluding Saturday and Sunday) after parcel is dropped off. Eg. Parcel dropped off on Monday, it will be delivered by Thursday.
Recipients/Buyers have 3 days to collect their parcel after it has been delivered. A reminder SMS will be sent on the 2nd day to remind the recipient to pick up.
It will be pulled back to Park N Parcel’s warehouse, and the recipient alerted. An additional redelivery fee will apply. Option to do extension at $1.50 for 3 days may be offered on the 2nd day of the collection period. Parcels uncollected after 3 days will be retrieved to our warehouse, and disposed of after 60 days.
Once the parcel is delivered to the collection point, they will receive an SMS and Email to collect the parcel.
The recipient can show the SMS or email when collecting the parcel from the Parker Point. They may also quote the PNP tracking ID when collecting the parcel.
Yes, parcels can be dropped off or picked up during the weekends (except our Warehouse [Park N Parcel HQ @ Lam Soon Industrial Bldg]) during their retail operation hours.
We reserve the rights to re-direct your parcel to a nearby collection point to expedite your shipment when needed.
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