By accessing this website, you are deemed to have accepted these terms and conditions, the privacy notice (www.parknparcel.com.sg/privacy), and any additional terms and conditions, rules, disclaimers and notices displayed by us elsewhere on this website from time to time (hereinafter collectively referred to as the “Terms and Conditions ”). WE RESERVE THE RIGHT TO AMEND THESE TERMS AND CONDITIONS FROM TIME TO TIME. The Terms and Conditions shall apply to all visits and use of this website, as well as to the content, information, recommendations, products and/or services provided to you on or through this website. Please read the Terms and Conditions carefully before using this website. If you disagree with any of these Terms and Conditions or any other applicable law or regulation that applies to this website, you must immediately discontinue your access to this website and your use of the services offered on this website.
1. Definitions and Interpretation
1.1 In these General Terms & Conditions, the following words and expressions shall have the following meanings:
means the agreement for services entered into between the Customer and Park N Parcel, which incorporates, inter alia, these General Terms & Conditions and the relevant Specific Service Terms & Conditions.
means in relation to Park N Parcel, the Info-communications Development Authority of Singapore established and constituted under the Info- communications Development Authority of Singapore Act (Cap. 137A) of Singapore, or any governmental or regulatory body which has the responsibility of supervising and/or regulating the postal industry in Singapore and its licensees thereunder.
means any addition, deletion, modification or alteration to any Service, the manner in which any Service is provided, or the performance standards of any Service, as may be mutually agreed in writing by the Parties.
means the fees payable by the Customer in connection with Park N Parcel’s provision of any Service.
includes, but is not limited to, all information of a commercial, technical or financial nature relating to any Service and/or the Disclosing Party which is deemed to be unique, secret and confidential, and which constitutes the exclusive property or trade secrets of the Disclosing Party, regardless of form, format or media including without limitation, written, oral or information reduced to tangible form and also includes information communicated or obtained through meetings, documents, correspondence or inspection of tangible items.
means any person who applies or subscribes for or utilises a Service.
means, in relation to a Customer, all information which Park N Parcel obtains, and any other information and data provided by the Customer to Park N Parcel, as a result of the Customer’s use of a Service.
means the services offered or provided by Park N Parcel to the Customer from time to time and “Service” means any one of them.
|Specific Service Terms & Conditions||
means the terms and conditions prescribed by Park N Parcel with respect to the provision of a specific Service.
1.2 Unless the contrary intention appears:
2. Application of General Terms & Conditions
2.1 These General Terms & Conditions shall apply to each and all the Services whenever applied for or provided to the Customer, in addition to any Specific Service Terms & Conditions, except to the extent, if any, expressly excluded in the Specific Service Terms & Conditions, provided that:
3.1 Park N Parcel reserves the right to refuse to offer any Service to any Customer without having to assign any reason for such refusal.
3.2 Park N Parcel shall perform the Services in accordance with the service levels set out in the relevant Specific Service Terms & Conditions.
3.3 The Customer shall comply with the Specific Service Terms & Conditions
4. Charges and Payment
4.1 In consideration of Park N Parcel’s provision of any Service, the Customer shall pay to Park N Parcel the Charges.
4.2 Park N Parcel may at any time review the Charges, and any new Charges so specified by Park N Parcel shall apply from such date as Park N Parcel may notify the Customer in writing.
4.3 Notwithstanding anything contained herein, Park N Parcel reserves the right to revise the Charges without prior notice as a result of:
4.4 In the event the Customer requires Park N Parcel to present its invoices or to allow payment of its invoices via electronic means, the Customer shall bear all charges incurred, including all third party charges, if any.
4.5 Payments are paid in Singapore Dollars.
4.6 All payments for Charges must be:
5. Limitation of Liability
5.1 To the extent permitted by law, neither Party shall be liable to the other Party in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, for any indirect, consequential, collateral, special or incidental loss or damage suffered or incurred by the other Party in connection with any Service whether during or after the term of the provision of the Service. For the purposes of these General Terms & Conditions and the Specific Service Terms & Conditions, indirect or consequential loss or damage includes, without limitation, loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment including software, claims of third parties, and all associated and incidental costs and expenses.
5.2 Where Park N Parcel’s liability is not expressly excluded under the Specific Service Terms & Conditions or under any applicable law, subject to satisfactory proof, Park N Parcel’s liability to the Customer for any event giving rise to a claim in contract (including indemnities), tort (including negligence) or otherwise whosoever and whatever the cause thereof, arising by reason of or in connection with any Service under the Agreement shall be limited to a maximum amount of the Charges payable by the Customer to Park N Parcel for the Service for a period of one (1) month immediately preceding the event giving rise to the claim, provided always that the aggregate cumulative liability of Park N Parcel for all claims arising by reason of or in connection with that Service for the duration of the Agreement shall not exceed the aggregate Charges payable by the Customer in respect of that Service under the Agreement.
5.3 Neither Party shall be in breach of these General Terms & Conditions and/or Specific Service Terms & Conditions, and shall not be liable to the other for its failure to perform its obligations if, and to the extent that, such failure results from the other Party failing to perform any of its obligations under these General Terms & Conditions and/or Specific Service Terms & Conditions.
5.4 Park N Parcel’s liability for any loss of or damage to a parcel shall be limited to the invoice amount of the parcel or up to SGD$50 per parcel, whichever is lower.
5.5 Park N Parcel shall not be liable for all claims for libel, slander or infringement of copyright arising from the material transmitted or received in connection with any Service and all other claims arising out of any act or omission of the Customer in connection with such Service. In the event of any such claim, the Customer shall indemnify and keep indemnified Park N Parcel in full in respect of such claim.
5.6 Nothing in these General Terms & Condition and/or Specific Service Terms & Conditions in any way excludes or restricts a Party’s liability for death or personal injury resulting from the negligence of that Party.
6.1 The Customer shall indemnify and keep Park N Parcel indemnified against any claim, action, suit or proceeding brought or threatened to be brought against Park N Parcel by a third party in relation to Park N Parcel’s performance of any Services, arising out of any act, omission or default (whether or not resulting from negligence) of any of the Customer’s obligations under these General Terms & Conditions and/or Specific Service Terms & Conditions, and to pay Park N Parcel damages, costs and interest in connection with such claim, action, suit or proceeding.
7.1 Either Party (“Terminating Party”) may terminate these General Terms & Conditions and/or Specific Service Terms & Conditions in full or to the extent necessary by providing notice to the other Party where:
a. the other Party breaches of any of the terms and conditions of these General Terms & Conditions and/or Specific Service Terms & Conditions, the Terminating Party has given fourteen (14) days’ notice of such breach and the other Party has failed to rectify such breach within that time.
7.2 Park N Parcel may terminate these General Terms & Conditions and/or Specific Service Terms & Conditions in full or to the extent necessary by providing notice to the Customer where:
7.3 In the event the Authority directs or instructs or gives guidance that Park N Parcel should (i) terminate all or part of these General Terms & Conditions and/or Specific Service Terms & Conditions and/or (ii) continuation of these General Terms & Conditions and/or Specific Service Terms & Conditions would cause Park N Parcel to be in breach of any laws or regulatory requirements or guidance to which it is subject, Park N Parcel shall be entitled to terminate these General Terms & Conditions and/or Specific Service Terms & Conditions forthwith without entitling the Customer to receive any compensation in respect of the termination.
7.4 Upon termination of these General Terms & Conditions and/or Specific Service Terms & Conditions in full or to the extent necessary, all Services or other rights conferred on either Party under these General Terms & Conditions and/or Specific Service Terms & Conditions (as the case may be) shall immediately terminate and the Customer shall immediately:
7.5 If the Customer fails to comply with Clause 9.4, upon reasonable prior written notice being served upon the Customer, Park N Parcel shall have the right to access the Customer’s premises for the purpose of recovering the stocks of materials bearing the permit(s) allocated to it or any other material or stationery belonging to Park N Parcel and shall be at liberty to destroy and dispose of them.
7.6 Upon termination of the Agreement or any part thereof, each Party must, at its own expense, deliver to the other Party, or after notices from that other Party, destroy or erase all documents or other forms of storage which comprise or contain the other Party’s Confidential Information or from which the other Party’s Confidential Information can be reproduced.
7.7 Any termination by either Party of the Agreement or any part thereof shall be without prejudice to any other rights or liabilities of either Party accrued prior to and including the date of termination.
7.8 Notwithstanding the termination or expiry of the Agreement, Clause 11 of these General Terms & Conditions shall continue in full force and effect.
7.9 Notwithstanding Clauses 9.1 to 9.9 hereof, Park N Parcel may, upon payment by the Customer of such sums as demanded by Park N Parcel, and in its absolute discretion, subsequently restore the Service and/or permit(s) allocated to it. Accordingly, all clauses stated herein shall continue to be in force.
7.10 A Party’s right to suspend or terminate the Agreement or any part thereof shall be without prejudice to any other rights or remedies, which the Party may have in law or in equity.
7.11 Any termination or suspension of any Service by Park N Parcel for whatever reasons shall not entitle the Customer to receive any compensation in respect of the termination or suspension.
8.1 All notices, requests, consents, demands and other communications required or permitted to be given or made under or in connection with these General Terms & Conditions and/or Specific Service Terms & Conditions shall be given or made in writing and sent by:-
addressed to the intended recipient Party at its address, facsimile number or email address as may be notified to the other Party in writing from time to time.
9.1 Each Party acknowledges that during the course of the performance of these General Terms & Conditions and/or Specific Service Terms & Conditions, it may have access to Confidential Information of the other Party or one of its affiliates, and the Parties acknowledge that they are in a confidential relationship with the other. Confidential Information shall be used by Receiving Party only in performing or receiving the benefit of these General Terms & Conditions and/or Specific Service Terms & Conditions and may not be used for other purposes, except upon such terms as may be agreed upon in writing by the Disclosing Party. The Receiving Party agrees to maintain the confidentiality of the Confidential Information disclosed to it under these General Terms & Conditions and/or Specific Service Terms & Conditions and to use the same degree of care as it uses with regard to its own Confidential Information of similar importance to prevent the disclosure, publication or unauthorised use of the Confidential Information and in any case, no less than reasonable care. Neither Party may duplicate or copy Confidential Information of the other Party other than to the extent necessary for legitimate business use in connection with these General Terms & Conditions and/or Specific Service Terms & Conditions.
9.2 The Receiving Party shall not be liable for the disclosure or use of Confidential Information if the same:
9.3 The Customer may, by any form of writing give its consent or authority to Park N Parcel’s collection, use, disclosure and/or retention of Customer Information for any purpose(s) requested by Park N Parcel.
10. Dispute Resolution
10.1 If a dispute arises out of or in connection with these General Terms & Conditions and/or Specific Service Terms & Conditions, either Party may, by notice, require the other Party to seek to resolve the dispute by negotiation in good faith.
10.2 Notwithstanding Clause 10.1, nothing in these General Terms & Conditions and/or Specific Service Terms & Conditions shall prevent a Party, with the consent of the other Party, from attempting to settle any dispute arising out of these General Terms & Conditions and/or Specific Service Terms & Conditions by the following methods:
10.3 Where the Parties fail to reach agreement on the appointment of a mediator or arbitrator for the purposes of Clause 12.2, the Parties will agree:
11. Force Majeure
11.1 Park N Parcel shall not be liable for any loss or damage arising from its failure to perform any of its obligations under these General Terms & Conditions and/or Specific Service Terms & Conditions if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.
12.1 Park N Parcel has the right to assign all or part of its rights and benefits under these General Terms & Conditions and/or Specific Service Terms & Conditions. The Customer may assign all or part of its rights and benefits under these General Terms & Conditions and/or Specific Service Terms & Conditions with the prior consent in writing of Park N Parcel, which consent shall not be unreasonably withheld or delayed.
13.1 Park N Parcel has the right to enter into any sub-contract for the performance of any of its obligations under these General Terms & Conditions and/or Specific Service Terms & Conditions without the prior consent of the Customer, provided always that Park N Parcel shall remain at all times principally responsible to the Customer for its obligations under this these General Terms & Conditions and/or Specific Service Terms & Conditions.
14. Exclusion of Rights of Third Parties
14.1 A person who is not a Party to these General Terms & Conditions and/or Specific Service Terms & Conditions has no rights under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any term of these General Terms & Conditions and/or Specific Service Terms & Conditions.
15. Independent Contractors
15.1 The relationship of the Parties shall be solely that of independent contractors. Nothing in this contract shall be deemed to constitute, create or give effect to or otherwise recognise a joint venture, partnership or formal business entity of any kind, and the rights and obligations of the Parties shall be limited to those expressly set forth herein. Nothing herein contained shall be construed as authorising either Party to act as an agent or representative of the other Party.
16. Entire Agreement
16.1 These General Terms & Conditions and/or the relevant Specific Service Terms & Conditions (as may be amended from time to time) shall constitute the entire understanding between the Parties hereto concerning the provision of the Service and supersedes and replaces any prior agreements and negotiations related to the subject matter herein.
17.1 These General Terms & Conditions and/or Specific Service Terms & Conditions will be automatically amended in accordance with any amendments required by the Authority from time to time, and the Customer shall be bound to observe and comply with these General Terms & Conditions and/or Specific Service Terms & Conditions and any such amendments thereof.
17.2 Park N Parcel reserves the right to amend or supplement these General Terms & Conditions and/or Specific Service Terms & Conditions from time to time, and the Customer shall be bound to observe and comply with the amendment or supplement to these General Terms & Conditions and/or Specific Service Terms & Conditions.
18. Safety Measures
18.1 The Customer shall ensure that whilst within Park N Parcel’s premises, its employees, agents, representatives observe and comply promptly with all safety measures, recommendations and regulations as may be given or necessary or requested by any relevant governmental authorities and/or Park N Parcel, including but not limited to the Workplace Safety and Health Act (Cap. 354A) and other relevant legislation, subsidiary legislation, all enactments and/or re- enactments thereof and Park N Parcel’s safety programme and safety management system pertaining to industrial safety and health.
19.1 If any of the provisions of these General Terms & Conditions and/or Specific Service Terms & Conditions becomes invalid, illegal or unenforceable in any respect under any applicable law:-
20. Applicable Law and Jurisdiction
20.1 These General Terms & Conditions and/or Specific Service Terms & Conditions shall be subject to and construed in accordance with the laws of the Republic of Singapore.
20.2 Subject to Clause 12, the Parties hereby submit to the exclusive jurisdiction of the courts of Singapore.
20.3 For the avoidance of doubt and without prejudice to Clause 20.1 hereof, it is hereby agreed and understood that these General Terms & Conditions and/or Specific Service Terms & Conditions shall, notwithstanding anything contained herein, be subject to the Postal Services Act (Cap. 237A) including any statutory modification or re-enactment thereof and any rules and regulations made there under and any directions whatsoever which the Authority has given or may give to Park N Parcel or under any provisions of any licence granted by the Authority, where applicable.
21. Information Security
21.1 We will use our best efforts to ensure that all data handled by this website, including your data and information, login process, and all transactions are subject to security measures as mandated by the relevant authorities and compliance standards such as PCI DSS. However, we do not warrant that the information provided in this website is complete, accurate or error-free.
21.2 You agree to the following:
21.3 To immediately inform us if you suspect that:
21.4 We are authorized to act on all instructions received using your PARK N PARCEL: account username, password and/or any identifier number allocated by Park N Parcel. We are not obliged to verify the authenticity of such instructions or transactions made using your PARK N PARCEL account, PARK N PARCEL account username, password and/or any identifier number allocated by Park N Parcel;
21.5 We retain the right to monitor, screen, censor, or control any activity, content or material appearing on this website, and to investigate any violation or non-compliance with these Terms and Conditions ; and
21.6 We retain the right to do all such acts as may be necessary to ensure the smooth operation of this website and provision of the services offered in this website. 24.7 We shall not be responsible for unauthorized transactions incurred by you arising from or in connection with the misuse or disclosure (as the case may be) of your PARK N PARCEL account, PARK N PARCEL account username, password and/or identifier number.
22. Use of this website
22.1 you must not:
23. Links to the website
23.1 You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out herein will apply to your use of this website by linking to it.
24. Links from this website
25 Delivery & Collection
25.1 The article will be made available for collection at the designated Park N Parcel (as stated in an e-mail or website notification, being the delivery notice “Delivery Notice”, which will be sent by Park N Parcel to the Customer) for a period of five (5) calendar days from the date of the Delivery Notice. If the Customer fails to collect the article within the period stipulated, or such other period as may be stipulated in the Delivery Notice, the article stored for another fourteen (14) working days. Should the Customer fail to collect the article within the said period, Park N Parcel may, at its sole discretion, and without notice and without liability to the Customer or any other party, (i) dispose of the article in any manner Park N Parcel deems fit;. The Customer will be liable for costs incurred in forwarding, disposing of or returning the shipment and charges, including but not limited to storage charges, administrative fees, duties and taxes (if any) for making additional delivery attempts and/or for performing the agreed action to be taken and shall ensure prompt payment of all such fees.
25.2 Park N Parcel reserves the right to review, amend or remove the list of users/agents from time to time and make changes thereof without any or prior notice to Customers and/or any third party.
25.3 Park N Parcel will make the article available at Park N Parcels only if the maximum dimension of the article does not exceed 100cm in total dimensions (Length + Width + Height), and 8kg in total weight.
25.4 The Customer acknowledges and agrees that Park N Parcel shall have the right to shut down the Park N Parcel facilities for any reason including regular maintenance. Park N Parcel shall not be liable for any loss or damage suffered, whether by Customer or any third party, as a result of such closure.
25.5 The Customer acknowledges and agrees that, where applicable, the customs authorities of Singapore or any other country has the right to detain any article for whatsoever reason they deem appropriate, and that Park N Parcel is not liable for any consequences of such delay.
25.6 The Customer acknowledges and agrees to authorize a Parker to collect on his behalf from Singapore Post or any other courier collection center.
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